Owala covers its bottles, mugs and tumblers with a Limited Lifetime Warranty against defects in materials and workmanship. Accessories and soft goods, such as some lids and straps, carry a shorter one-year limited warranty. Accidental damage, misuse and normal wear are not covered. Carolina Arey, last reviewed September 30, 2026.
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We are not Owala and cannot process claims. This page summarizes Owala’s warranty page; check it for the current terms before you file.
Warranty at a glance
| Item | What Owala says |
|---|---|
| Bottles, mugs, tumblers | Limited Lifetime Warranty against defects in materials and workmanship |
| Accessories and soft goods | One-year limited warranty; check the product page for which applies |
| Remedy | Owala says it will replace defective parts free of charge, with proof of purchase from an authorized retailer |
| Not covered | Accidental damage, improper care or misuse, normal wear and tear |
| “Lifetime” | Refers to the functional life of the product, not the buyer’s life |
Sources: Owala warranty page, Owala FAQ and Owala contact page. The warranty page hides its full lists of covered and excluded items in expandable sections, so read those directly on Owala’s site.
What is usually a defect, and what is not
| Likely a defect (file a claim) | Likely not covered |
|---|---|
| Lid that leaks even after a clean and a correctly seated gasket | A dent or crack from a drop |
| Insulation that fails without damage to the bottle | Paint chips or scratches from normal use |
| A lid or button that breaks with normal use | Damage from freezing, microwaving or hot drinks in a model not made for them |
| A manufacturing flaw when it arrives | Wear on soft parts such as a gasket after long use |
The left column is our reading of “defects in materials and workmanship”; Owala decides each claim. If you are unsure, Owala’s FAQ says to submit a claim anyway, and its team will suggest alternatives if it cannot cover the damage.
How to file an Owala warranty claim
- Try the fixes first. Clean the lid and reseat the gasket; see Why is my Owala leaking?
- Gather proof of purchase. Owala asks for proof from an authorized retailer. Keep order emails or receipts.
- Take clear photos or a short video of the problem.
- Submit the Owala warranty claim form, or use the contact page if you have questions.
- Follow Owala’s reply. If approved, Owala offers to replace the affected part or product.
Buying from Amazon or other stores
The warranty asks for proof of purchase from an authorized retailer. To keep your claim simple, buy from Owala’s own store or from a listing sold by Owala or a clearly authorized seller, and save your receipt. If you are unsure whether a marketplace seller counts as authorized, ask Owala before you buy. Watch for lookalike “Owala” stores; the official site is owalalife.com.
Returns are separate from the warranty
Owala’s FAQ says an unused bottle in its original packaging can be returned for a full refund within 30 days of purchase, and that you pay return shipping unless the problem was Owala’s error. This applies to Owala’s own store; other retailers have their own return rules.
FAQ
Does Owala have a lifetime warranty?
Yes, a limited one. It covers defects in materials and workmanship on bottles, mugs and tumblers.
Are limited edition and Color Drop bottles covered?
Owala’s warranty page says special editions and Color Drops fall under the same warranty.
Is a dented Owala covered?
Owala lists accidental damage as not covered.
Is a leaking lid covered?
It can be, if it is a defect and not a dirty or unseated gasket. Try the fixes first.
Are gaskets and straws covered?
They are usually accessories or soft goods, so they may carry only a one-year warranty; check the product page.
Related guides: Why is my Owala leaking?, Is Owala safe?, Is Owala worth it?, Owala replacement parts
Sources: Owala warranty, Owala FAQ, Owala contact page